Refund & Return Policy

Last updated: September 16, 2026

At Evonicx, we want you to be satisfied with your purchase. If you are not completely satisfied with your order, we are here to help.

1. Right of Withdrawal — 14 Days

If you are purchasing as a consumer within the European Union, you generally have the right to cancel your order and return the product within 14 days of receiving it, without having to provide a reason.

To exercise your right of withdrawal, please contact us within the 14-day period and provide:

• Your order number
• Your name
• The product you wish to return
• Your reason for returning the product (optional)

After notifying us, you must send the product back within the applicable period communicated by Evonicx.

The product should be returned in its original condition, including its original packaging, accessories, manuals, and other included items where reasonably possible.

You may handle and inspect the product only to the extent necessary to establish its nature, characteristics, and functionality. You may be responsible for any reduction in the product's value caused by handling beyond what is reasonably necessary.

Return Shipping Costs

Unless the product is defective, incorrect, damaged upon delivery, or otherwise covered by a legal remedy, the customer is generally responsible for the direct cost of returning an unwanted product under the 14-day withdrawal right.

We will clearly communicate the return instructions before you send the product back.

2. Refunds

Once we receive the returned product, or you provide evidence that it has been shipped back, we will process the applicable refund in accordance with the law.

Refunds will normally be made using the same payment method used for the original purchase, unless otherwise agreed with you.

For a valid withdrawal, the refund includes the standard delivery cost paid for the original order. Any additional amount paid for an upgraded or express delivery option may not be refundable.

We may withhold the refund until we receive the returned product or you provide evidence that the product has been sent back, whichever occurs first.

3. Damaged or Defective Products

If your product arrives damaged, defective, faulty, or does not conform to the description or specifications provided on Evonicx, please contact us as soon as possible.

Please include:

• Your order number
• A description of the problem
• Clear photographs or videos showing the issue
• Photographs of the packaging when relevant

Where applicable, Evonicx will provide an appropriate remedy in accordance with applicable consumer protection law, which may include repair, replacement, price reduction, or refund.

Consumers in the EU generally benefit from a minimum two-year legal guarantee for goods that are defective or do not conform to the contract.

For products covered by the legal guarantee, necessary return or shipping costs relating to a valid defect claim will be handled in accordance with applicable law.

4. Wrong Item Received

If you receive an item different from the one you ordered, please contact us as soon as possible.

We will investigate the issue and, where applicable, arrange an appropriate solution, such as replacement or refund, at no additional cost to you.

5. Products Damaged During Delivery

If your order arrives visibly damaged, please take photographs of the package and product before disposing of any packaging materials.

Contact Evonicx as soon as possible with your order number and photographs so we can investigate the issue with the delivery provider.

Your statutory consumer rights remain unaffected.

6. Non-Returnable Situations

The statutory right of withdrawal may not apply to certain products or circumstances established by law, including certain:

• Personalised or custom-made products
• Sealed products that cannot be returned for health or hygiene reasons once opened
• Sealed software or similar products after the seal has been broken
• Digital content where performance has begun with the customer's required consent and acknowledgement
• Other legally recognised exceptions

Where an exception applies, this will be communicated where required before or during purchase.

7. Exchanges

If you would like a different product, colour, model, or specification, please contact us.

Depending on availability and the circumstances of the request, we may offer an exchange or ask you to return the original product and place a new order.

Your statutory consumer rights are not affected by our exchange policy.

8. How to Request a Return

To request a return or refund, contact us using the contact details provided on the Evonicx website.

Please include:

Order Number:
Full Name:
Email Address:
Product:
Reason for Return:

Our support team will provide the appropriate return instructions.

Important: Please do not send products to an address obtained from an old order, supplier, or third party unless Evonicx has specifically instructed you to do so.

9. Refund Processing

After the returned product has been received and assessed where necessary, we will process the applicable refund.

The time for the funds to appear in your account may depend on your bank, card issuer, payment provider, or other payment method.

Evonicx is not responsible for delays caused solely by a customer's bank or payment provider.

10. Your Legal Rights

Nothing in this Refund & Return Policy is intended to limit or exclude any consumer rights that cannot legally be limited or excluded under applicable law.

If you are located in the European Union, your statutory rights regarding withdrawal, defective goods, conformity, guarantees, refunds, repairs, and replacements continue to apply.

Contact Us

For questions regarding returns, refunds, or defective products, please contact Evonicx through the contact information available on our website.

Evonicx
Website: Evonicx
Email: Evonicxshop@gmail.com